Our figures workshop
The secret to Schleich’s successful animal figures is the passion and love that goes into each and every one of them. That’s why we check each figure with eagle eyes for any defects. Unfortunately, it’s still possible that they may have little accidents on their way to you or get injured if your games get a bit wild. But don’t worry, we’re here to help.
Our warranty covers products for up to three years so you can keep on playing regardless.
Contact for spare parts
For inquiries about defective or missing parts you can use our prepared form. Please include a picture of the defective product so that we can process your request as soon as possible.
Tragic battles with sea monsters, a long march through dry deserts, shivering as they lie in wait in the icy cold – we can’t tell what our figures will go through in our customers’ playworlds. They might end up in a washing machine, sandbox, or fridge. Kids will definitely have no end of fun playing with them. This does mean we can’t provide replacements for Schleich products that were bought second-hand e.g. on ebay or for lost parts.
However, our figures workshop is constantly growing and hopefully we’ll soon be able to offer replacement parts.