Privacy settings

Strictly necessary services

Strictly necessary services are essential for the operation of our site and can therefore not be deactivated. They include:

  • Session

  • Google Maps

  • Trusted Shops

  • IP localization (anonymous)

  • Privacy settings

  • Cookies

Analytics services

Help us to produce anonymised analytics and statistics on the performance and usage of our website/apps. The data we collect is crucial for identifying possible problems so that we can continuously improve the experience for users.

  • Webtrekk

  • GoogleTags

  • Awin

Personalisation services

Create a more personal, relevant user experience by personalising/customising content for you based on your previous visits, page views and purchases.

  • Sovendus

  • Nosto

Social media services

Allow you to “like”, recommend or share our content with friends and acquaintances on social media.

  • Facebook

Our services


If you have questions about the company, the products or your order via the online shop, click here.


FAQ / Help

If you have questions about our Schleich products, then visit our FAQ area, where we answer frequently asked questions about Schleich.

FAQ area

Spare parts

Here you can contact our Customer Service team if a part in a Schleich set is missing or broken.

Customer Service

If you have any questions about our products, you can visit our FAQ area or feel free to contact us directly. If an item or a component is broken or even missing from a package, our Customer Service  wwill be happy to help. Details about your orders can be found in your user account uunder “My orders”. In our current catalogues, you will find our complete product range. Catalogues and  assembly instructions or our products are conveniently available for download. You will find your nearest Schleich retailer using our  retailer search.

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