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Privacy settings

Strictly necessary services

Strictly necessary services are essential for the operation of our site and can therefore not be deactivated. They include:

  • Session

  • Google Maps

  • Trusted Shops

  • IP localization (anonymous)

  • Privacy settings

  • Cookies

Analytics services

Help us to produce anonymised analytics and statistics on the performance and usage of our website/apps. The data we collect is crucial for identifying possible problems so that we can continuously improve the experience for users.

  • Webtrekk

  • GoogleTags

  • Awin

Personalisation services

Create a more personal, relevant user experience by personalising/customising content for you based on your previous visits, page views and purchases.

  • Sovendus

  • Nosto

Social media services

Allow you to “like”, recommend or share our content with friends and acquaintances on social media.

  • Facebook

Consumer Service

In order to meet our high quality standards, we recreate a lot of different types of play and strain situations. However, if you have any reason for a complaint, we apologise, and we would like to investigate the cause.

You can find out on our warranty page whether an article is still covered by warranty.

Contact for defective or missing parts
T + 44(0) 12 79 - 87 00 00
Mon to Thu 8:00 a.m. to 12:00 p.m., 1:00 p.m. to 5:00 p.m.
Fri 8:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:00 p.m.

Contact for ordering via our online shop
+44 (0) 12 79 - 87 00 00 (Service menu – Selection 1)
Mondays to Fridays 7:00 a.m. to 7:00 pm.

Contact via e-mail

Post address

If you wish to return a defective product, please use the following address:

Schleich GmbH
Consumer Service
Am Limes 69
73527 Schwäbisch Gmünd - Germany

In order for us to clearly identify your return, please include your full address and e-mail address. Only then can we process your request. Of course, you will obtain a Schleich product equivalent in value to the postage costs. Thanks a lot in advance!