In order to meet our high quality standards, we recreate a lot of different types of play and strain situations. However, if you have any reason for a complaint, we apologise, and we would like to investigate the cause.
You can find out on our warranty page whether an article is still covered by warranty.
Contact for defective or missing parts
T + 44(0) 12 79 - 87 00 00
Mon to Thu 8:00 a.m. to 12:00 p.m., 1:00 p.m. to 5:00 p.m.
Fri 8:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:00 p.m.
Contact for ordering via our online shop
+44 (0) 12 79 - 87 00 00 (Service menu – Selection 1)
Mondays to Fridays 7:00 a.m. to 7:00 pm.
Contact via e-mail
If you wish to return a defective product, please use the following address:
Am Limes 69
73527 Schwäbisch Gmünd - Germany
In order for us to clearly identify your return, please include your full address and e-mail address. Only then can we process your request. Of course, you will obtain a Schleich product equivalent in value to the postage costs. Thanks a lot in advance!