Our Figurines Workshop

The secret to Schleich’s successful animal figures is the passion and love that goes into each and every one of them. That’s why we check each figure with eagle eyes for any defects. Unfortunately, it’s still possible that they may have little accidents on their way to you or get injured if your games get a bit wild. But don’t worry, we’re here to help. Our warranty covers products for up to three years so you can keep on playing regardless.


Contact for broken/missing parts

Email inquiries can be sent to contact form.

If your inquiry concerns broken parts, please include the following information so we can address the issue as quickly as possible:

  • Name
  • Address
  • Product number (if known)
  • Picture of broken product


Post address

If you wish to return a defective product, please use the following address:

Schleich USA Inc.
Consumer Service
10000 Twin Lakes Parkway, Suite A
Charlotte, NC 28269, USA


Tragic battles with sea monsters, a long march through dry deserts, shivering as they lie in wait in the icy cold – we can’t tell what our figures will go through in our customers’ playworlds. They might end up in a washing machine, sandbox, or fridge. Kids will definitely have no end of fun playing with them. This does mean we can’t provide replacements for Schleich products that were bought second-hand e.g. on ebay or for lost parts. However, our figures workshop is constantly growing and hopefully we’ll soon be able to offer replacement parts.