Questions and answers
You’re not alone on your journey! Many other adventurers asked us questions before. You’ll find our answers in our FAQ.
In which countries can I order directly from the Schleich online store?
Tiger, sloth, or orangutan? It’s not just in the Smurf village and fairyland that there are exciting adventures to be had. Check out the Schleich figures in our online store for your own personal expeditions and voyages of discovery. You can find your favorite figure in Germany, Austria, France, the UK, the USA, and Spain.
What’s the current status of my order from the online store?
When is my new brontosaurus arriving? When will the fairies be landing? And when will Slothy the Sloth finally get here? Check your user account to see the status of your order. Your new playmate is already on its way to you.
How much are the delivery costs?
How many gold pieces do we charge for delivery? Delivery costs vary depending how many items you’re adding to your toy collection and where your new figures are traveling to. The page Shipping and Handling explains how it all works..
How can I modify or cancel an order?
Eagerly awaiting some new residents for your paddock? But maybe you’d actually prefer the shadow panther instead of the Highland bull? If you haven’t yet received a confirmation email, you can still modify your order. Simply call our customer service team.
How can I return my order from the online store?
You need to send Tom and Hardy the polar bears back home? No problem. You can return your order within 30 days. Our online store customer service team will be happy to creat your return label. .
Where can I buy Schleich products?
From tropical jungle dwellers to magical fairies to mystical underwater creatures, Schleich’s famous figures are waiting for you in over 50 countries. Looking for a store near you? Our store finder will help you find the right horse for your paddock quickly and easily. You can also buy stone monsters, tractors, and all the rest on our online store.
What does the colored dot on the Schleich tag mean?
Our figures come in a whole rainbow of colors: green, blue, red, yellow, grey, brown. Each Schleich figure has a colored dot on its tag, which indicates the price of the gigantic dinosaurs, wild jungle dwellers, and graceful mermaids.
What materials are used in Schleich products?
How does the T-rex get its sharp teeth? What are the giraffes’ long necks made of? We make our figures using various types of plastic and paint to get them ready for their imagination-packed adventures. We mostly use polyvinyl chloride (PVC), thermoplastic elastomers (TPEs), and acrylonitrile butadiene styrene (ABS), as well as other plastics commonly used in toys. To ensure everything’s perfect for your trip to your nearest volcano or the fairy paradise, the companies that supply our materials must meet exacting quality standards. The colorful paints for mermaid fins, etc. are optimally tailored to the type of plastic to make sure they’ll survive every adventure intact. And even if the imaginary expedition goes a bit wilder, all Schleich products are saliva- and sweat-proof as well as abrasion-resistant, meaning they’re perfectly safe for kids to play with.
How do I recognize a Schleich figure?
From waddling penguins to the fire eagle, all the heroes in your adventure have a Schleich marking so you can tell at a glance they’re members of the same herd. The marking shows our company name and headquarters, the country of origin, and the CE symbol. It means there’s no danger of mixing up jungle and prehistoric creatures, as each figure can be clearly identified. And to give you complete certainty, all figures from the Schleich family also have one of our world-famous tags.
Where are Schleich products made?
Bubbling volcanoes, deep oceans, and dense jungles can be anywhere. Bursting with imagination, Schleich figures help kids create endless playworlds. Whether they’re produced in Germany, Romania, Moldova, Portugal, Tunisia, or China, all Schleich products worldwide are made using the same materials and to the same standards, including the toy safety directive 2009/48/EC and DIN EN 71. What does that mean exactly? It means the materials and production processes are exactly the same at all our locations, ensuring consistent quality. To make sure these standards are maintained, all factories are subject to regular, rigorous checks. The Schleich Group also requires all partner companies to be certified in line with the ICTI Ethical Toy Program, an initiative of the International Council of Toy Industries. The ICTI Ethical Toy Program ensures that certain practices are observed worldwide, including statutory working hours, minimum wage requirements, and a ban on forced and child labor.
How are Schleich figures made – from the initial idea to the finished product?
Every year, the figures in our playworlds get new friends and sets that expand their lives and spark new ideas and even more exciting adventures. They’re inspired by the natural world, by our work with international experts, and – above all – by kids themselves.
It takes an average of three to four months between a design being finalized and the Schleich figure coming to life in kids’ playrooms. The figures’ unique, realistic appearance requires a lot of detailed work and painting by hand in line with exacting quality standards. That takes time, and we’re happy to spend as long as necessary to create products that excite our adventurous little storytellers.
Before a product like the Schleich llama can begin its adventure, our designers carefully check photos, drawings, and specialist books. This research forms the basis for the design. Next, the designers create a handmade wax model with all the details needed to make the figure into an authentic llama. This stage takes two to eight weeks; on a horse, every single hair is applied individually. Then the specialists in our marketing, mold and tool-making, and quality control departments inspect the wax llama.
If the llama passes the test, the mold itself can be created. Currently, around 600 wax models have been turned into precious injection molds made from a mixture of zinc, aluminum, magnesium, and copper.
For a perfect finish, the llama is given its own personal base color. Various pigment blends of the PVC base material are used to create a unique paint formula. All production materials are chemically tested beforehand to make sure the llama is not hazardous. The plastic granulates are injected into the mold in liquid state using a nozzle. Now the llama blank needs to wait a while to harden. Larger figures are immersed in a cool water bath, while smaller ones are cooled on cooling plates.
The next step, when the llama is lovingly hand-painted, makes it feel very special. Only the giraffes often feel a little hard done by, since patterns covering a large area like their brown spots are applied by pad-printing.
Finally, to mark the llama’s initiation into the big Schleich family, the famous Schleich tag with the red S is attached. And now it simply has to wait for you to take it home.
How long is the warranty valid for replacing broken Schleich products?
Is your cat missing an ear, or are there a few boards missing from a fence? We guarantee to provide replacements for all broken Schleich products, up to two years after they are discontinued in our catalogue. Simply get in touch with our customer service team so that we can replace your damaged product.
Can I buy replacement parts from Schleich?
Unfortunately, even if your white mare has lost her favorite saddle, it’s currently not possible to buy replacement parts for Schleich playsets. Our customer service team would be happy to help with any other questions.
Can I get replacement parts for products purchased from third-party sellers?
The riding center changed owners and now a part is missing or broken? In cases like these where Schleich products were purchased from third-party sellers, we’re unable to provide replacements, and we don’t currently sell replacement parts either. However, you do have the option to contact the seller you purchased the product from.
Do Schleich products float?
Our products are classic toy products, which means they are subject to different regulations from outdoor toys or bath toys. Generally speaking, Schleich figures and playsets are not designed for adventures in the bathtub. Whether your fire lion or delicate fairy will survive a dip in the water unscathed depends on various factors, such as the temperature of the water, how long they’re submerged for, what substances have been added to the water, and the effects of weather, which we’re unable to assess from so far away.
What should I do if a Schleich product breaks?
We guarantee to replace all broken Schleich products, up to two years after they are discontinued in our catalogue. To find out if your item is still under warranty, please contact our customer service team.
Where can I submit ideas for new Schleich products?
We can’t get enough creative input, so we’re delighted whenever we receive an idea in the mail. We’re currently working on a special area on our website to make it even easier to submit ideas in the future.
Whom can I contact?
Do you have any questions or issues regarding your imagination-inspiring Schleich products that haven’t previously been addressed in the real world? Then don’t hesitate to contact the Schleich team – we’d be happy to help.
Are there any job vacancies at Schleich?
If you’d like to join our team of imaginative storytellers and designers, then check out our careers page. We look forward to receiving your application.
How can I unsubscribe from the newsletter?
Are you sure you want to stop receiving amazing news from our playworlds, packed with magical fairies, prehistoric dinosaurs, and adorable cats? We’ll be very sorry to see you go, but if you do wish to unsubscribe it’s very straightforward. Simply click “Unsubscribe” at the bottom of any newsletter.
Does Schleich have a factory outlet?
Schleich doesn’t offer a factory outlet, either imaginary or in the real world. However, you can find our full and extensive range on our online store, which you can browse from the comfort of your own home.