Consumer Service

In order to meet our high quality standards, we recreate a lot of different types of play and strain situations. However, if you have any reason for a complaint, we apologise, and we would like to investigate the cause. In order to meet our high quality standards, we recreate a lot of different types of play and strain situations. However, if you have any reason for a complaint, we apologise, and we would like to investigate the cause.

You can find out on our warranty page whether an article is still covered by warranty .

Contact for defective or missing parts
T: +49 (0) 7171 8001 0 (Service menu – Selection 2)
Mon to Thu 8:00 a.m. to 12:00 p.m., 1:00 p.m. to 5:00 p.m.
Fri 8:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:00 p.m.

Contact via e-mail

Post address

If you wish to return a defective product, please use the following address:

Schleich GmbH
Consumer Service
Am Limes 69
73527 Schwäbisch Gmünd

In order for us to clearly identify your return, please include your full address and e-mail address. Only then can we process your request. Of course, you will obtain a Schleich product equivalent in value to the postage costs. Thanks a lot in advance!