We are happy to help you!

At Schleich, we create our figures with a lot of passion and love. They go through many testing hands before they set off on their journey to you. Unfortunately, it can happen that they have a more strenuous journey to you and therefore already suffer clear signs of wear on the journey or in your jolly play. We are happy to be at your disposal here for you and your concerns. We guarantee successful play with your figures for up to three years.


We are always very happy to hear from our youngest Schleich fans as well and to hear about great adventures and stories with our figures! However, we can only provide our complaint form to adults. If you are not yet of age, you are welcome to ask your parents or guardians to contact us. We ask all adults to fill out our complaint form with their own contact information rather than a child's information.