Contact Us

Questions about online store or availability

What’s up with my order? Is the Wild Life adventure station still available? If you have questions about our online store, please give us a call at + 1 (833) 934-1682.


You can reach our team Monday to Friday 9 AM to 8 PM (ET).


Prefer to contact us in writing? Then go to our contact form .

Missing or broken parts

Did you get too close to the volcano while playing and your horse got hurt? Or did the Smurf groom’s top hat fall off while he was on his way to you?


Then get in touch and we’ll be glad to help.


You can find similar questions from other adventurers in our FAQ section.

Sales inquiries 

Do you have a question about our amazing playworlds?


You can call our retailer service team at T: + 1 (833) 934-1682.

We’re available Monday to Friday 8 AM to 5 PM (ET).


If you’d rather type your question, you can use the contact form below.


What other options are there?

Our B2B site:

Press inquiries

The latest press articles and contact addresses for press inquiries can be found here.

Mail address

The home of our wild unicorns, tame lions, and fearsome dinosaurs:


Schleich USA Inc.
10000 Twin Lakes Parkway,
Suite A
Charlotte, NC 28269, USA


T: + 1 (833) 934-1682
F: +1 (877) 739-1481


Mon to Fri 9 AM to 8 PM (ET)



You can find our lovingly made figures in over 40,000 stores. Please note that we are unable to offer factory tours at our headquarters and do not have a factory outlet store.


Write Us