Customer Service

In order to meet our high quality standards, we recreate a lot of different types of play and strain situations. However, if you have any reason for a complaint, we apologize, and we would like to investigate the cause.

Contact via e-mail

To process your complaint quickly we need your complete address! Please use our contact form and select "Product Complaints" from the dropdown. 

Post address

If you wish to return a defective product, please use the following address:

Schleich USA Inc.
Consumer Service
10000 Twin Lakes Parkway, Suite A
Charlotte, NC 28269, USA

In order for us to clearly identify your return, please include your full address and e-mail address. Only then can we process your request. Of course, you will obtain a Schleich product equivalent in value to the postage costs. Thanks a lot in advance!